Q. What is Online Bill Pay?
A. Online bill pay is a convenient service that allows you to pay your bills when and how you want, right from your computer.
Q. Is there a charge for Online Bill Pay?
A. NO! Kaw Valley State Bank is happy to provide this service to our customers absolutely FREE!
Q. Whom can I pay?
A. You can pay virtually anyone in the United States--from national bank cards, mortgage companies, auto loans, and department stores to the local newspaper carrier. Payees that are not eligible for payment through this service include governmental agencies, including but not limited to, the Internal Revenue Service, all state and local tax authorities, collection agencies, as well as recipients of court-ordered payments like child support or alimony. However, payments to government agencies for utilities such as water are permitted.
Q. When can I schedule the first payment to a new Payee that I just set-up?
A. You may set-up a Payee and schedule the first payment in the same session. If for any reason the Payee information cannot be verified or is in some way incorrect, you will be notified via phone so that you may correct the Payee information and reschedule a new payment.
Q. Do I get a receipt from each transaction?
A. A confirmation number is displayed after you complete a transaction. This is your electronic receipt. The confirmation number is a record that transactions were accepted and will be processed, so you may record this number. Your statement will also include all of your online transactions. Print your statement for a paper receipt.
Q.What if I have a dispute?
A. If a payment has not posted to a merchant on time even though a payment was submitted online allowing sufficient delivery time for your payment method, you can submit an inquiry. Simply click on the Message icon located next to the payment that you would like to research. A new secure message screen will appear with a pre-filled Subject and additional information line. It is important to verify this information and provide details on the reason of your inquiry such as "payment has not posted" to help expedite the payment inquiry process.
Q. How secure are my online payments and information?
A. Security begins with your browser session. To protect transactions, we only accept logins originating from a browser that supports the highest level of encryption (128-bit). Encryption prevents transactions from being read by unauthorized parties over the Internet.
Q. What if I have additional questions?
A. While online, you can use the Help Tab or send a secure message to our service provider. At any time during regular business hours you can contact your local Kaw Valley State Bank branch.