Q. What is Online Bill Pay?
A. Online bill pay is a convenient service that allows you to pay your bills when and how you want, right from your computer.
Q. Is there a charge for Online Bill Pay?
A. NO! Kaw Valley State Bank is happy to provide this service to our customers absolutely FREE!
Q. Whom can I pay?
A. You can pay virtually anyone in the United States--from national bank cards, mortgage companies, auto loans, and department stores to the local newspaper carrier. Payees that are not eligible for payment through this service include governmental agencies, including but not limited to, the Internal Revenue Service, all state and local tax authorities, collection agencies, as well as recipients of court-ordered payments like child support or alimony. However, payments to government agencies for utilities such as water are permitted.
Q. When can I schedule the first payment to a new Payee that I just set-up?
A. You may set-up a Payee and schedule the first payment in the same session. If for any reason the Payee information cannot be verified or is in some way incorrect, you will be notified via our online messaging service so that you may correct the Payee information and reschedule a new payment.
Q. Do I get a receipt from each transaction?
A. A reference number is displayed after you complete a transaction. This is your electronic receipt. The reference number is a record that transactions were accepted and will be processed, so you may record this number. Your statement will also include all of your online transactions. Print your statement for a paper receipt.
Q.What if I have a dispute?
A. If a payment has not posted to a merchant on time even though the payment was submitted online within the specified Deliver By Date, you can submit a Payment Inquiry. Simply click on the Inquire icon next to the payment that you would like to research. A pre-filled Payment Inquiry screen will appear. It is important to verify this information and provide details on the reason of your Inquiry such as "payment has not posted" to help expedite the Payment Inquiry process.
Q. How secure are my online payments and information?
A. Security begins with your browser session. To protect transactions, we only accept logins originating from a browser that supports the highest level of encryption (128-bit). Encryption prevents transactions from being read by unauthorized parties over the Internet.
Q. What browser should I be using?
A. For this online service we recommend that you use one of the following browsers:
Windows
- Firefox 1.5
- Firefox 2.0
- Netscape 8.0
- Netscape 8.1
- Microsoft Internet Explorer 6
- Microsoft Internet Explorer 7
- AOL 9.0
Macintosh
- Safari 2.0
- Firefox 1.5
- Firefox 2.0
- Netscape 7.2
Q: What is your 100% Payment Guarantee?
A: If a properly scheduled payment is not received and posted on time by the payee, we will cover any late fees or assessed finance charges. Your account will be noted appropriately to ensure that you credit rating is not negatively impacted.
Q. What if I have additional questions?
A. While online, you can use the Help link or send a secure message to our service provider. At any time during regular business hours you can contact your local Kaw Valley State Bank branch. Or, contact 24 hour Customer Service at 877-760-6003.
